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Thursday Schedule Detail


Session Name: Insurance~~Catastrophe Claims Management: Putting Policyholders First
Session Description:

Catastrophic weather puts everyone into overdrive, and that includes insurance professionals who are focused on getting policyholders back into their homes and back to business after a major storm. See how two state-sponsored insurance entities do it in two of the most disaster-prone states in the U.S. – Texas and Louisiana. The Texas Windstorm Insurance Association (TWIA) has an enterprise-wide catastrophe planning model that includes storm monitoring and preparation, a robust communications plan, and community claims centers. Pre-storm outreach is equally important to post-storm recovery, and Louisiana’s Citizens Property Insurance will show how it’s what upfront that counts. The presentation shows how to build a culture of continuous improvement with annual testing, training & exercises, after action plans, and policyholder surveys. Lessons learned from the natural disasters of 2016 will also be part of the conversation.

Day of Week: Thursday
Time Start: 1:30PM